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Our return policy can be found on our Returns, Cancelations, and Exchanges Page,(https://pamelapapas.com/returns-and-exchanges) to get the full details, navigate over to that page. TL:DR • If we made a mistake with your order or it arrived damaged, don’t worry — just email us and we’ll make it right. • If you made a mistake (wrong item, changed your mind), you can request a return or exchange. Items must be unused, unaltered, and in original packaging. • You’ll need to cover return shipping, and we’ll refund the item cost minus original shipping fees. • Made-to-order items are only eligible for store credit and must be canceled within 7 business days.

Our full policy is available on the Returns, Cancellations, and Exchanges (pamelapapas.com/returns=and-exchanges)page — we recommend reviewing it for complete details. TL;DR • Made-to-order (pre-sale) items can be canceled within 7 business days of purchase. • After that, your order enters production and can no longer be canceled or refunded. • Returns are only eligible for store credit, and items must be unused, unaltered, and returned in original packaging. Pamela Papas Pottery’s pre-orders are made just for you — each piece is handcrafted once the order is placed. Because of this, we can only accommodate changes during that 7-day window. After that, the clay is literally in motion.