Question 1

What is your return policy?

Accepted Answer

Our return policy can be found on our Returns, Cancelations, and Exchanges Page,(https://pamelapapas.com/returns-and-exchanges) to get the full details, navigate over to that page.

TL:DR

• If we made a mistake with your order or it arrived damaged, don’t worry — just email us and we’ll make it right.
 • If you made a mistake (wrong item, changed your mind), you can request a return or exchange. Items must be unused, unaltered, and in original packaging.
 • You’ll need to cover return shipping, and we’ll refund the item cost minus original shipping fees.
 • Made-to-order items are only eligible for store credit and must be canceled within 7 business days.

Question 2

I changed my mind about my pre-order. What now?

Accepted Answer

Our full policy is available on the Returns, Cancellations, and Exchanges (pamelapapas.com/returns=and-exchanges)page — we recommend reviewing it for complete details.

TL;DR
 • Made-to-order (pre-sale) items can be canceled within 7 business days of purchase.
 • After that, your order enters production and can no longer be canceled or refunded.
 • Returns are only eligible for store credit, and items must be unused, unaltered, and returned in original packaging.

Pamela Papas Pottery’s pre-orders are made just for you — each piece is handcrafted once the order is placed. Because of this, we can only accommodate changes during that 7-day window. After that, the clay is literally in motion.

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FREQUENTLY ASKED QUESTIONS

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CONTACT FORM

Need Order Help, or Just Saying Hi?

Get Updates On New Releases & Classes

Pamela Papas Pottery

Quick Questions,
Quicker Answers