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Our return policy can be found on our Returns, Cancelations, and Exchanges Page, to get the full details, navigate over to that page.
TL:DR
If we made a mistake with your order or it arrived damaged, don’t worry — just email us and we’ll make it right.
If you made a mistake (wrong item, changed your mind), you can request a return or exchange. Items must be unused, unaltered, and in original packaging.
You’ll need to cover return shipping, and we’ll refund the item cost minus original shipping fees.
Made-to-order items are only eligible for store credit and must be canceled within 7 business days.
Our full policy is available on the Returns, Cancellations, and Exchanges page — we recommend reviewing it for complete details.
TL;DR
Made-to-order (pre-sale) items can be canceled within 7 business days of purchase.
After that, your order enters production and can no longer be canceled or refunded.
Returns are only eligible for store credit, and items must be unused, unaltered, and returned in original packaging.
Pamela Papas Pottery’s pre-orders are made just for you — each piece is handcrafted once the order is placed. Because of this, we can only accommodate changes during that 7-day window. After that, the clay is literally in motion.